Frequently Asked Questions
Every person we meet is unique, so too is every downsize, move and resettle. However, there are some commonly asked questions that we can address to help you through the decision making process.
When should I call you?
Call us as soon as you know:
You want to simplify your belongings, but are having a hard time letting go or figuring out where the things you no longer need should go.
You are thinking of downsizing to a smaller home; or have plans to redesign or redecorate your current home.
You are helping a loved one move to senior living (independent living, assisted living or memory care) from a distance or with limited time.
You are planning to move yourself; but don’t have the time or energy to handle all the details; or are not sure where to begin.
You are experiencing a change in your health and need to transition your home to meet your current needs.
You are trying to make sense of your belongings and space after going through a divorce or the loss of a loved one.
You need/want to relocate to be closer to family.
You are cleaning out a home to list on the market. Or, you are cleaning out your storage unit.
How are Move Managers different from a moving company?
A moving company simply moves your belongings. We provide a comprehensive approach to minimize all the associated stress and chaos of moving by taking on all the aspects of the move process.
Move Managers ensure that the entire move goes smoothly, starting the moment you decide it is time for a change, until you are resettled. We provide the peace of mind that you have everything you need. That your furniture will fit comfortably in your new home. That your toiletries and favorite mug are right where you expect them to be. We ensure your new home is immediately ready to live in.
Move Managers take the stress and exertion out of the move process.
What are the benefits of using All That Matters for my downsizing, moving and/or resettling?
At All That Matters, we understand the challenges that come with life changes, especially if family members do not live close by. We have the expertise and resources to save you time, stress and even money, during the move process.
If you are feeling overwhelmed by your belongings, you are not alone! The average American owns over 300,000 belongings; and 1 in 10 Americans have a storage unit.
We care deeply about understanding your stories and memories, as well as your goals for your next chapter. From this place, we will help you transition to your new living arrangement with what matters most to you.
We are passionate about our clients and we make their transition as easy and stress-free as possible. We adhere to the best practices and code of ethics of the National Association of Specialty & Senior Move Managers (NASMM).
What areas do you serve?
All That Matters operates across Western Massachusetts, the Hudson Valley and Capital Region of New York, and Southern Vermont. If your move involves moving to another state, we can work with another Senior Move Manager through the National Association of Specialty & Senior Move Managers (NASMM).
How much will my move cost?
Every move is unique. We will meet with you at your home to discuss your needs. Our costs are based solely on the services you want, while keeping within your budget.
Do I have to use all of your services?
No – we are here to help you! While we offer a comprehensive choice of downsizing, moving and resettling services, you are able to decide what services you want or need.
What is NASMM?
NASMM is the National Association of Specialty & Senior Move Managers, the leading membership organization for Senior Move Managers. NASMM is recognized for its innovative programs and expertise related to senior move management, transition and relocation issues affecting older adults. NASMM members are experienced professionals, bound by a pledge of integrity, committed to safety and ethics, and dedicated to continuing professional development.
We are moving from out of state – can you still help with their move?
Yes! As a member of NASMM, we work with industry professionals from across the country and even around the world. We partner together to make your move seamless from start to finish.